Refund policy

At Wild Heritage, every product is handmade in small batches with care and integrity. Due to the nature of our products and for safety and hygiene reasons, we do not accept returns on opened or used products.

However, your satisfaction is very important to us. If your order arrives damaged, incorrect, or if there is an issue with the product, please contact us within 7 days of delivery at info@wildheritageskin.com. We’ll do our best to make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds will be made to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildheritageskin.com.